privacy policy

White Orchid Event Designs Inc. (“White Orchid Event Designs Inc.,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of our clients, prospective clients, and website visitors. This Privacy Policy sets out how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws of Ontario and Canada.

By accessing our website at www.whiteorchideventdesigns.ca (the “Website”) or by providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:
● Personal Information Provided by You:
Name, email address, telephone number, and any other information you voluntarily provide to us through our contact forms or otherwise.
● Website and Technical Information:
Internet Protocol (IP) address, browser type, operating system, and information regarding your interactions with our Website.
● Cookies and Tracking Data:
Our Website may use cookies and similar technologies to enhance user experience and gather usage analytics.

2. Purpose of Collection and Use

The personal information we collect is used for the following limited purposes:

  • To comply with legal and regulatory obligations.
  • To respond to your inquiries and requests.
  • To provide event décor and equipment rental services.
  • To communicate with you regarding your bookings, contracts, and event planning needs.
  • To improve our Website, business operations, and customer service.

3. Collection and Use of Telephone Numbers

If you provide your telephone number through our Website’s contact form:

  • You expressly consent to be contacted by us via telephone call and/or SMS text message in relation to your inquiry or requested services.
  • Required Disclaimer (pursuant to our telecommunications provider’s policy):
    “By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information.”
  • You may withdraw your consent to receive text messages at any time by replying STOP.
  • Carve-Out for Phone Numbers:
    No mobile information, SMS opt-in data, or related consent will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

If you choose not to provide a telephone number, we will communicate with you solely through the email address you provide.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

  • To third-party service providers who assist us in operating our business (e.g., website hosting, email systems), provided that such providers are bound by confidentiality obligations.
  • Where required or permitted by law, court order, or regulatory authority.

Important: Any sharing of information expressly excludes telephone numbers, SMS opt-in data, and related consent. Such information will not be shared with third parties under any circumstances.

5. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil the purposes identified in this Privacy Policy or as required by law.

We implement administrative, technical, and physical safeguards to protect against unauthorized access, use, or disclosure of personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights under Canadian privacy law:

● Access: To request access to the personal information we hold about you.
● Correction: To request correction of any inaccurate or incomplete information.
● Withdrawal of Consent: To withdraw your consent for communications at any time, including opting out of SMS messaging or email communications.
● Deletion: To request deletion of your personal information, subject to legal or contractual restrictions.

To exercise these rights, please contact us in writing at info@whiteorchideventdesigns.ca.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted to this page with a revised “28-08-2025.” Your continued use of our Website after such changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data-handling practices, please contact us:

White Orchid Event Designs Inc.
6- 610 Newbold St, London, Ontario, Canada.
info@whiteorchideventdesigns.ca
226-564-3957